FAQ's

Below is a list of "frequently asked questions". If you have a question about CrimeSoft and it is not listed here please give us a call at 1-816-792-1871.

Question: What operating systems can CrimeSoft operate on?

CrimeSoft Advanced 10 operates on Windows XP Pro or Home with service pack 3,Vista Home, Business, or Ultimate, and Windows 7. It can also be used with 2003 or 2008server as well as Citrix.

Question: Can CrimeSoft also access other information we have on MySQL server?
Answer: Yes, with ease!  CrimeSoft Advanced can access information stored in MS SQL Server, Oracle and MySQL. CrimeSoft utilizes standard system-level DSN's and as an administrator you decide what level of access to provide (read only or read/write). Currently cetified with :

• Oracle 9i

• Oracle 10g

• Oracle 11g

• SQL Server 2000

• SQL Server 2005

• SQL Server 2008

• MySQL 5.0 Community Edition (free)

• MySQL 5.1 Community Edition (free

Making CrimeSoft Advanced your one source tool for bringing all your data together.

Question: What printers does CrimeSoft support?
Almost all inkjet printers* as well as most laser printers. The only known issues to date involves certain HP 4000 and 5000 series Laserjet and the Dell 1700 laser drivers for Windows 2000/XP which fail to print properly, however a call to our tech support line will help you get those printers up and running in no time at all. Simply call 1-816-792-1871 and press 1# ( one followed by the pound sign ) during the operator greeting. If you experience a problem printing give us a call.

Question: We are currently using the Microsoft Streets program to graphically plot addresses that were entered into our dispatching program as well as burglary locations for our investigation team. Is CrimeSoft capable of doing the same?
Answer: Yes. A detailed step by step article is located in the secure customer area "Advanced Tips" section of this web site. If you would like to try this on the evaluation copy of CrimeSoft, just give us a call and we will be happy to fax this article to you.

Question: How long does it take to learn CrimeSoft? Most of our officers are computer novices, will they be able to handle this program?
Answer: Most departments find that they are using CrimeSoft within an hour or less. The program comes with an informative, easy to read, printed manual; however most people find the CrimeSoft interface to be so intuitive and easy to use, that reading the manual is optional (we do recommend that you at least skim over it). Also the CD has a copy of the manual in PDF format along with the PDF reader that allows you to print additional copies if you so desire.

Question: How difficult is it to set-up CrimeSoft for networking and do I need to have other special items?
Answer: CrimeSoft is very easy to set-up. To begin with the program auto installs from the CD all you need to do is specify whether the computer is going to act as a server or a workstation. The Crimesoft manual has concise step by step illustrated instructions that enable even a novice to easily have a network up in running in no time at all. Should you run into an unexpected problem, our tech help line is just a toll-free phone call away. As for special items, all that you need is a inexpensive network card and switch, and FileMaker Pro 8.5 or later (required for networking) installed on your machines, FileMaker Pro is not included with your CrimeSoft purchase - however give us a call (we will provide you with contact information that offers substantial discounts to government agencies) if you need assistance in getting FileMaker Pro or would like some help in determining what setup is best for you, for larger network installations or for increased performance with a multitude of great administrative feature including automated unattended backups you might want to consider purchasing FileMaker Server software for use on your Host/Server machine instead of FileMaker Pro. You can also go to www.filemaker.com for specific system requirements and/or contact your state's Director of Information Resourses or local school system to recieve special FileMaker discounts-sometimes up to 40% or more off.

Question: Our officers use laptop computers in the field. Is CrimeSoft capable of merging their files with a network or other desktop computers used in the station?
Answer: Yes. The multi-user version of CrimeSoft will allow you to install the program into more than 90 laptop computers (we call them remotes). CrimeSoft running on these laptops has additional activated features for merging files including one that allow for the one button exporting of these files to a floppy disk or CD or network connection. The server or other desktop computer can then easily and seamlessly merge the files and records into the main CrimeSoft program.

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